Speech recognition technology
Speech recognition technology is no longer the preserve of large companies with high volume call centres - this software is now within the reach of all companies regardless of scale or budget.
Custom applications
Square Systems develops custom speech-enabled applications for use in call centres in partnership with our clients. We will help you implement and deploy a complete enterprise-wide speech recognition solution and ensure you achieve the results you expect from your investment.
Consultancy
Speech enabled customer self-service applications have proven their value, reducing the cost of customer contact while increasing customer satisfaction. However, the perception of quality for any speech application is directly dependent on attention to detail during the planning, implementation and roll-out of speech projects. We will work with you to develop strategies which ensure your speech applications deliver tangible value as a fully integrated part your CRM initiative.
Speech enabled customer self-service applications
For some companies the initial investment required to build and support an in-house infrastructure may not be appropriate. Do not let this put you off! With hosted speech applications there’s no need to invest in a new technology platform to deploy a speech recognition service. Using Square Systems' Managed Services, you can benefit from our ongoing investment in the latest hardware platforms, speech recognition and text-to-speech engines. Take advantage of our carrier grade hosting platforms with high availability and reliability, our extensive operational capabilities and large capacity to realise the benefits of deploying speech recognition applications, while minimising risk, investment and time.
Contact us to find out more about how we can help you make the most of this customer-friendly new technology.