Open source technology for call centres
Today, more and more organisations are migrating their IT systems to Open Source to take advantage of the increasing number of high quality software solutions that are available free of charge. One such solution is Asterisk®,an open source PBX (private branch exchange) system for business which offers flexibility, functionality and features beyond that available in advanced, high-end (high-cost) proprietary systems.
Why isn't everyone using open source technology?
Though anyone can download these solutions free of charge over the internet, it is not always as simple to make it work in a given context, or meet a particular set of requirements. Open source software may have to be tailored to meet a particular set of business needs, or existing systems adapted to integrate with new open source software. Last but not least, open source software comes with no 'money-back' guarantees and no support contract should you encounter problems in the future.
Open source technology in call centres
Square Systems are experts in open source software relevant to the call centre industry, and can provide the software development and integration expertise necessary to take advantage of high quality yet free software such as Asterisk. We provide:
- Cost-effective high quality open source systems tailored to your specific requirements
- Integration of new systems with existing infrastructure
- Peace of mind through ongoing technical support
Let us help you realise the benefits of open source software to your call centre.
Contact us now to discuss your requirements.