Contact centre technology

The government recently set publicly funded contact centres and help lines a challenge - fundamental and transformational change. The Varney Review of
Public Services created a new performance framework that places clear emphasis on services being designed ‘from the customer up’ and states that these centres must now have systems in place to accurately measure performance in key areas.

Opinion-8 has been shortlisted as a finalist for the 2007 Technology Effectiveness Awards.  The awards are presented by the Association for Survey Computing in association with the Market Research Society.