Clients & Case studies
Square Systems works with leading organisations across a number of verticals including Financial services, Business Process Outsourcers, Utilities, Retail, Market Research, as well as having a number of clients in the Public Sector.
Case studies
Developing IVR solution and in-house expertise
Organisations such as Western Power Distribution provide critical utility services to millions of customers. The need to reassure large numbers of customers with up-to-the-minute information during genuine emergencies required innovative thinking and expert help. [pdf]
Increasing Teleperformance call centre productivity
Nowhere is the relentless battle to cut costs as fierce as in the boardroom of the call centre outsourcer. Teleperformance, an industry leader, achieved productivity gains through a system provided by Square Systems which reduces unproductive agent time. [pdf]
Optimising call centre technology
To enable their business to grow, TS Communication Services required a communications platform that would expand with them. Square Systems were able to provide a solution that was feature-rich and surprisingly cost effective. [pdf]
Establishing a new call centre quickly
No business start-up has time to burn. Having spent considerable time discussing their requirements with one of the world’s giant telecommunications companies; it became apparent to this start-up call centre bureau that their supplier weren't able to provide the expertise they needed. Square Systems was able to help. [pdf]
Running a helpline from distributed offices
SITRA needed a cost effective telephone systems that allowed a small number of specialist staff to answer calls to a helpline number from distributed offices, or from home. [pdf]
First class IVR phone booking system
With a rapidly expanding business, David Lloyd Leisure needed a customer contact solution that could handle peaks of activity in the same way that centralised call centres can. Square Systems provided a solution which also allowed calls to be answered by staff working at a local level. [pdf]
Call centre training
The City of Wolverhampton College required an environment that mirrored that of a commercial call centre, for their training in customer service skills. Square Systems' Link-T met their requirements. [pdf]
Telephone auto-attendant
Priory Healthcare chose Square Systems to provide an IVR system that could improve call handling by routing calls to a single memorable number to the first available person at a number of locations. [pdf]
Stakeholder feedback for Service Review
London Councils is a policy and lobbying organisation that promotes the interests of London's 33 councils. They wanted to carry out a review of their Housing Service and chose Opinion-8 and Square Systems to carry out the review on their behalf. [pdf]