Asterisk® Features
Asterisk-based call centre solutions offer a large, flexible and extensible feature set on top of traditional PaBX functionality.
Connectivity: Asterisk can interconnect with traditional telephone lines and systems as well as Voice over IP systems.
Automatic Call Distribution: The key piece of Call Centre functionality, allowing fair distribution of workload across Agents. Also provides the tools to whereby the appropriate agent handles particular calls.
Call Monitoring and Barge: Monitor calls silently, barge in and record calls straight onto hard drives. Recorded calls can easily be tracked back to to the original call and agent.
Interactive Voice Response: Asterisk supports the development of sophisticated IVRs that can fully integrate with existing business databases. Because the IVR capability is built into Asterisk there are no integration problems.
Hot-Desking: Agents can log into any phones regardless of location.
Call Conferencing: Asterisk has conferencing features normally only available with expensive, high-end telephony systems such as muted conferencing and secure conferencing.
Sophisticated Voice Mail: Text alerts to your mobile phone and e-mail forwarding including .wav attachments containing the voice mail.
Full feature list available on the Asterisk web site